Правила возврата


Refunds are made in the same way as the payment was made (cash in case of cash payment in cash desk or on the bank account if you pay with the cash card in cash desk or on the website).

In cases of match replacement, cancellation or transfer, the cost of tickets is compensated to the buyer in full (100%).

Tickets are accepted to return to the following terms:

- from the match transfer official notification prior to the match;

- at the buyer initiative not later than 72 hours prior to the match if other return terms on this match aren't regulated by the organizer.

The ticket refund (form of strict accountability)

The client can issue a return Ticket (a form of strict accountability issued at the checkout) by contacting the cashier which the ticket was purchased in.

To process a refund at the checkout, the client must have the following documents:

1. Identity document;

2. Original Ticket;

The e-ticket refund:

The client can return the electronic ticket by means of a written request to the email support-zenit@bileton.ru.

An electronic version of the following document should be attached to the letter:

1. Scan- copy of the application for refund filled in by the credit card which the payment was made from owner. Making a refund on the e-ticket is carried out by transferring funds to the Bank card from which the payment was made, within 10 (ten) banking days from the application submission.

Application form for refund of e-ticket